Customer Policy

Pintakan Ventures Customer Policy This policy explains the basic account and service process for customers registering through the website or working with our team. Registration Provide accurate name, email, mobile number and other requested information. Selecting a product and submitting the registration form may create a customer account and a pending order. A pending order is not proof of payment, activation or completion. Assignment and support A website customer may be assigned by an administrator to an authorised staff member for follow-up and support. Assignment does not change the customer’s agreed product terms or transfer ownership of the customer account to a reseller. Account access Keep your password private and notify us promptly if you suspect account misuse. Use the Customer Login link to access your panel. We may require verification before acting on a sensitive account request. Orders and communication Check the product description and any written quotation before paying. Keep your order number and payment reference. We may contact you to clarify requirements and provide order or support updates using the contact information you provided. Conduct Please communicate respectfully and do not upload unlawful material or information you are not authorised to share. Complaints and corrections For an account, order, product or service issue, contact us through the homepage Contact Us section and provide enough information for us to identify the matter. Refunds and cancellations are considered under their respective policies and the applicable agreement.